I can think of two examples of exceptional customer service that I have received. The first was 15 years ago. I was a few months pregnant with my first daughter, it was the middle of December and freezing cold outside, so I was all wrapped up in several layers. I had to go to the bank to deposit a cheque, there was a huge queue and it was so warm in there. By the time I’d made it near to the front of the queue, I was feeling quite light-headed. I knew I was about to faint, and managed to stutter out that I didn’t feel very well. At that point, my eyesight tunneled out, as did my hearing, but thankfully the bank teller and another customer managed to grab me before I fell and let me to a comfy chair. Once I was feeling a little better, the assistant got me a glass of water, called someone to come and collect me and organised my deposit whilst I was sat recovering.
The second was a year ago when I was in the midst of my separation. Having spent hours calling various places to make necessary arrangements, by the time I was on the phone to the Tax Credits I was a bit of a mess. When the assistant asked me how she could help, I burst into tears and spluttered that I needed to change my claim. She was s lovely and patient, and made me feel less of an idiot about crying down the phone! She turned my day around with her kindness and made a painful phone call a little more bearable.
The CCSN recently ran a survey to gain an insight into how much people value customer service, the findings are in the infographic below, interestingly, 73% stated that being able to speak to someone quickly would be their priority.
Do you have any excellent customer service stories to share?